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DIABLO25's avatar
DIABLO25
Explorer | Level 3
2 years ago
Solved

How do I retrieve my pictures and videos?

How do I retrieve my pics and Vids. Haven't logged into Dropbox in awhile went to get a Pic and all of my vids and pics from years are gone. How do I retrieve them.
Dropbox Basic
restore
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

How long ago is it since you logged in DIABLO25?

 

If its over 12 months I'm afraid the files are not recoverable after being removed for inactivity. 

  • DIABLO25's avatar
    DIABLO25
    Explorer | Level 3
    2 years ago
    I last logged in over the summer and when I did then they were there... before that it was over 3yrs and all my pics were there. For some reason this time all pics and vids are not there. What can I do to get them or were are they.
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey DIABLO25, thanks for posting here! 

       

      Is it possible that you accidentally created a new account, under a different email address? 

       

      Can you check on your end, and let us know? 

       

      Keep us posted! 

      • DIABLO25's avatar
        DIABLO25
        Explorer | Level 3
        2 years ago
        Same email

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