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efry23's avatar
efry23
New member | Level 2
3 years ago
Solved

How long to restore a document?

I accidentally deleted a file 3 weeks ago. Today, I was able to find it and click 'restore'. Now the file shows up in my folder, but it's blank. I've waited 4 hours and wonder if it will take longer ...
restore
  • Jay's avatar
    Jay
    3 years ago

    Hi efry23, thanks for bringing this to our attention.

     

    It should be fairly quick to restore a single document, and it shouldn't take 4 hours.

     

    Depending on the filetype, 11.6 KB is very small, so it could feasibly be a blank document on its own. Are there any other versions of the file in the history?

     

    This will help me to assist further!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi efry23, thanks for bringing this to our attention.

 

It should be fairly quick to restore a single document, and it shouldn't take 4 hours.

 

Depending on the filetype, 11.6 KB is very small, so it could feasibly be a blank document on its own. Are there any other versions of the file in the history?

 

This will help me to assist further!

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