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Lucythorniley's avatar
Lucythorniley
Explorer | Level 3
6 years ago

I’m getting a file format invalid message when trying to open numbers files in Dropbox.

I recently unselected a load of folders in error from syncing with Dropbox and now when I have reselected them I get a ‘file format invalid’ message in numbers. It was ok before so not sure why it w...
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Lucythorniley's avatar
Lucythorniley
Explorer | Level 3
6 years ago

Hi Walter

thanks for your speedy response.

i don't know how to insert a screenshot -sorry, I'm not very technical!

yes i'm up to date and yes I'm referring to the selective sync feature.

thanks

Lucy

 

Walter wrote:

Hi Lucythorniley - happy Monday and welcome to the Dropbox Community!

I'd love to look into this matter; could you forward me a screenshot of how it looks like on your end so I can have a visual too?

While at it, can you make sure that the app on your computer is showing 'Up to date' which means you're fully synced? 

On a side note, can you clear this up for me? Were you referring to our selective sync feature which allows you to unsync specific folders from your computer to free up space or our Smart Sync feature and instead of having them 'Local', you set them to be 'Online Only'?  What do their syncing icons look like? 

Let me know what you find and we'll take it from there. 

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Thank you for your speedy response Lucy!

Here's how to insert a screenshot in your reply:

Thanks!

    • Lucythorniley's avatar
      Lucythorniley
      Explorer | Level 3
      6 years ago

      above is my screenshot -can you help how I get my files back on my hard drive as accessing through dropbox is not ideal.

      many thanks

      Lucy

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      Thanks for the screenshot of the error you're getting Lucy!

      Can you go through the exact steps you take to do this and on what exact device exactly?

      While at it, can you let me know if you can locate this file within your Dropbox folder through your Finder? 

      • Lucythorniley's avatar
        Lucythorniley
        Explorer | Level 3
        6 years ago

        thanks Walter

        I'm on a macbook.

        I go to numbers and dropbox and then the folder that I am trying to access.

        Used to work fine until I deselected them through the dropbox sync.

        When I go to finder and select the dropbox folder, no files appear??

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