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Lucythorniley's avatar
Lucythorniley
Explorer | Level 3
6 years ago

I’m getting a file format invalid message when trying to open numbers files in Dropbox.

I recently unselected a load of folders in error from syncing with Dropbox and now when I have reselected them I get a ‘file format invalid’ message in numbers. It was ok before so not sure why it w...
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Lucythorniley's avatar
Lucythorniley
Explorer | Level 3
6 years ago

thanks Walter

I'm on a macbook.

I go to numbers and dropbox and then the folder that I am trying to access.

Used to work fine until I deselected them through the dropbox sync.

When I go to finder and select the dropbox folder, no files appear??

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

So it's possible that your desktop app is acting up or not syncing your files at all Lucy. 

Can you check if that's the case by looking at the Dropbox icons within your computer's menu bar? Does it show 'up to date' or syncing?

On a side note, can you find this file on our website, download it locally on your device and try to open it from there? 

Do you get the same error?

  • Lucythorniley's avatar
    Lucythorniley
    Explorer | Level 3
    6 years ago

    it says up to date.

    which file do you want me to open?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    The one you're trying to open through the Numbers app Lucythorniley!

    Are you getting the same error?

    If you do, can you check if there's a pending update for the Numbers app, apply it and try again?

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