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Forum Discussion

GW5's avatar
GW5
Explorer | Level 3
2 years ago

I accessed my account, and I can only see some odd, old files. Is my account & files gone?

Today, I tried to find my Dropbox desktop app, and it wasn't loaded. I googled Dropbox and entered that way, and without having to put a password in, I was directed to my account. It appears to be a ...
restore
GW5's avatar
GW5
Explorer | Level 3
2 years ago

Walter 
I'm not great on computers so I can only tell you what I can figure out. We have moved to Quebec and at some point I tried to change the email associated with the account. The OLD email associated with the account was removed (changed in Feb 2023). Before Feb 2023 we used either removed The current account that comes up when I go in now is under removed and it appears to be a basic free account. The charge each month on my credit card is $31.63 which Is the figure I have written down with my paperwork prior to Feb 2023. I don't remember opening a new account and I can't tell you when the files disappeared because I really haven't paid much attention to the computer setup since moving in June 2023. All I know is I'm paying the $31.63 each month so the account has to still be open.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey there, GW5!

 

I removed all the emails, since it's not safe to appear in a public forum. 

 

Do you have access to any of the email addresses? I'm asking, because if you do, you could try accessing any Dropbox accounts linked to these emails, by requesting a new password. 

 

You would then receive a password reset to the email linked to the account, and then try to access and check for the files there.

 

Have you tried locating the charge, using our look-up tool as Walter suggested earlier? If that doesn't work, let me know and I'll be able to open a ticket on my end for you, in order to locate where the charge is coming from. 

  • GW5's avatar
    GW5
    Explorer | Level 3
    2 years ago
    I think I've got it fixed as I was able to find it using one of the old email addresses. Everything seems to be working fine now except I can't get your desktop app to download. That I can work on but for now I'm happy all my pictures etc. are safe.
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Awesome news GW5!

       

      When you say you can't get the app to download, would you like to share a few more details on this, in order for me to be able to help as much as possible? 

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