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Erwinvipglobal's avatar
Erwinvipglobal
Explorer | Level 3
2 years ago

I accidentally Synced my iPhone and it deleted the old files

   Okay so I have 2 GB storage for many years.   upon viewing my old picture files last night, I accidentally switched the synced and override the old files wiped it out. I went to deleted files just...
Delete
restore
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

As Rich said, the camera uploads feature can't delete files from the site. Did you see any recent events on your account? Do you have another email address at all which could have a Dropbox account on it?

Erwinvipglobal's avatar
Erwinvipglobal
Explorer | Level 3
2 years ago

Hi Jay! 

thank you for your response. It was logged in with the same account when it occurred. I didn’t logged off or anything .

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the info. This wouldn't affect the files on your account, and since there's no record of the files missing in the deleted files page, then there's a few possibilities as to why this might be the case:

     

    • The files are on another Dropbox account
    • They were on a shared folder you don't have access to any more
    • The files were deleted outside of the 30 day period
    • The files were permanently deleted

    Aside from that, the camera uploads feature wouldn't delete any files on your account.

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