Forum Discussion

daveyp's avatar
daveyp
Helpful | Level 6
2 years ago

I can’t create new folders or move existing ones from my root Dropbox

This new file system for teams is absolutely awful and workflow-destroying. We can no longer create new folders or move folders on the root of the dropbox. That such a basic feature. Whenever I want ...
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HGVDriverGroup's avatar
HGVDriverGroup
Explorer | Level 4
2 years ago

The newest update for Dropbox Business is rather stupid. For people who use the file explorer version of Dropbox, it's INEFFICIENT. Why suddenly remove our access to move folders, or even create folders from the explorer version because people aren't careful enough when using it? We weren't made aware of the update coming into force either. How can you restrict access on only half of our employees and not the other half? 

 

Please REVOKE this update and stop interfering with things that DO NOT need to be changed.

  • erickaka's avatar
    erickaka
    New member | Level 2
    2 years ago

    The new drop box update has not been advised to anyone it is just updated without informing its users that you cannot move folders.  In the update it moved our existing folders into others making it inefficient for our work. It was done to stop people from deleting folders from their desktop which can be recovered from TRASH so PLEASE CAN WE HAVE IT BACK!!!

     

  • nada_dbx's avatar
    nada_dbx
    Helpful | Level 6
    2 years ago

    Hi, PM from Dropbox here. I'm sorry to hear you're having issues after the update. You should have gotten an email with subject `Update coming [Mon DD]: Next steps to prepare your team`. Could you please check your spam folders for that? 

    And on the desktop file explorer, can you check and let us know if you're able to see context menu action to create folder at the Dropbox root? Screenshots will also be helpful if you can share!

    • daveyp's avatar
      daveyp
      Helpful | Level 6
      2 years ago

      Hi Nada,

       

      Sorry for the delayed reply, only just seen this.

       

      Attached are two screenshots, one of the options i get in my root folder, and the other inside a sub folder.

       

      • Viveca's avatar
        Viveca
        Helpful | Level 6
        2 years ago

        I am having the same problems: can't make new folders in root folder. Can't move files or folders into the root folder. It is destroying our workflow. Please fix this ASAP.

         

        I tried in Apple Finder and in Dropbox online through Firefox and Chrome. I also tried from both of our account seats.

         

        Here are two screenshots.

         

        Add Folder option grayed out from root folder:

         Add Folder option active from a sub folder.

         

         

    • FECHSTUDIO's avatar
      FECHSTUDIO
      New member | Level 2
      2 years ago

      Hi, the same here: no one on my team received any notification about the changes Dropbox was going to make.

       

      Please believe it; this change is causing serious problems and wasting time in our workflow.

       
       
       
       
       
       

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