Forum Discussion

Guggas's avatar
Guggas
New member | Level 1
12 months ago

I cancelled my team plan and now I can't access any of my files

I had a dropbox business account for 3 users for several years. I closed the business and cancelled the dropbox subscription in march 2024. I thought i would be able to have access to the files after...
dropbox business
File access
Guggas's avatar
Guggas
New member | Level 1
12 months ago

No, when i login online it shows my account as a personal account and its bare. No folders or files there.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Sorry to hear about this, Guggas.

When was the last time you accessed your account and your files?

Is it possible that you're currently signed in to a different account than the one that was part of the Business team?

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