We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
I can't copy and paste folders from my desktop app and I don't see Dropbox options for my files.
Dear all,
I would really appreciate your help in advance.
I am using Dropbox on my desktop using the desktop app. For some reason, I cannot copy and paste folders within my Dropbox (it says it is...
Thank you so much in advance for your help.
- To give you context, I did not download everything one my desktop. Everything is stored online.
- For files, it works great!
- It seems that no symbol indicates these files are online or offline as you see here...
4. As you see here, drop box is currently running and I do not see the option for dropbox related actions when I right click on these files.
5. Lastly, when I look at the status bar of dropbox it says all files are up-to-date and synced.
- Hannah
Dropbox Community Moderator
Hey hyunjoon12, thanks for the additional info and screenshots!
Was your computer's OS recently upgraded by any chance?
Also, when you hover over your Dropbox icon, apart from the sync status, which version of the Dropbox app does it show you?
Thank you! I was able to solve the icon and menu options by changing registry.
I still have issue with copying files from Dropbox (that are on cloud) app to desktop. It takes forever and the progress still stays at 0%. My version is 220.4.4126 and I purchased my computer with 11 OS so I did not update them recently!
- Nancy
Hi again, hyunjoon12! If you right-click on one of your folders now, do you see the option to make it available offline?
If you do, please choose that option, wait for it to fully sync on your computer, and try to copy it again after that. Does it get successfully pasted now at the new location?
