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toemaytoe's avatar
toemaytoe
Helpful | Level 5
3 years ago

I can't delete a locked shared folder on my Mac device, which I've been removed by the owner

Hi, I have a shared folder in my mac dropbox that is locked by the person who shared it with me. Some time ago I asked him to remove me from the shared list which he did however I am unable to delete...
Delete
Mac
Shared Folders
toemaytoe's avatar
toemaytoe
Helpful | Level 5
3 years ago

Thanks for offering to help me out Walter, it's very much appreciated. The folder in question does not appear in the sharing tab or on any of my devices such as my iPhone or iPad. It only shows up on my MacBook, and even then only on the computer itself, not online. It seems to be stuck on my hard drive and won't allow itself to delete. I wasn't sure which images you wanted to look at regarding the folder status etc., so I took several screenshots that had dropbox info. Please let me know if this is sufficient or if there is something else you need in order to help me resolve this issue and I'll get right on it.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the screenshots and all the additional information toemaytoe - much appreciated!

 

Can you try the steps in this article to see if this folder can be ignored, so that you can continue with the app's update? 

  • toemaytoe's avatar
    toemaytoe
    Helpful | Level 5
    3 years ago

    I followed the directions in the article but it didn't work. I kept getting an error message saying there was no such file. I wonder if I should delete dropbox from my computer and then re-install it. Would the reinstalled version load the files from the cloud or would I be risking losing everything. 

    I don't know what else to do. I would love to find a less drastic solution though.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi toemaytoe, instead of removing the app entirely from your hard drive, have you tried quitting, then signing back in?

       

      If not, give it a go, and let me know of any updates. 

      • toemaytoe's avatar
        toemaytoe
        Helpful | Level 5
        3 years ago

        Yes I have tried quitting and signing back in many times.

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