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toemaytoe's avatar
toemaytoe
Helpful | Level 5
3 years ago

I can't delete a locked shared folder on my Mac device, which I've been removed by the owner

Hi, I have a shared folder in my mac dropbox that is locked by the person who shared it with me. Some time ago I asked him to remove me from the shared list which he did however I am unable to delete...
Delete
Mac
Shared Folders
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the screenshots and all the additional information toemaytoe - much appreciated!

 

Can you try the steps in this article to see if this folder can be ignored, so that you can continue with the app's update? 

toemaytoe's avatar
toemaytoe
Helpful | Level 5
3 years ago

I followed the directions in the article but it didn't work. I kept getting an error message saying there was no such file. I wonder if I should delete dropbox from my computer and then re-install it. Would the reinstalled version load the files from the cloud or would I be risking losing everything. 

I don't know what else to do. I would love to find a less drastic solution though.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi toemaytoe, instead of removing the app entirely from your hard drive, have you tried quitting, then signing back in?

     

    If not, give it a go, and let me know of any updates. 

    • toemaytoe's avatar
      toemaytoe
      Helpful | Level 5
      3 years ago

      Yes I have tried quitting and signing back in many times.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for trying, toemaytoe.

         

        Can you cmd+click the folder and send us a screenshot of the properties, please?

         

        Also, have you tried to delete the folder, while the Dropbox app is not running? You close the app, by following these steps.

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