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Forum Discussion

toemaytoe's avatar
toemaytoe
Helpful | Level 5
3 years ago

I can't delete a locked shared folder on my Mac device, which I've been removed by the owner

Hi, I have a shared folder in my mac dropbox that is locked by the person who shared it with me. Some time ago I asked him to remove me from the shared list which he did however I am unable to delete...
Delete
Mac
Shared Folders
lanefarin's avatar
lanefarin
Explorer | Level 4
3 years ago

I have the exact same issue. Is there someone that can please help?

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi lanefarin! Thanks for posting here, too. 

 

Can you share a few more details on your issue? Were you also invited to a shared folder, which has been removed from your Dropbox account by the owner, but still remains on your desktop app somehow and can’t be deleted?

 

What’s happening exactly in your case?

  • lanefarin's avatar
    lanefarin
    Explorer | Level 4
    2 years ago

    Hi Nancy, the folder was shared with me which may or may not have been removed by the owner from my dropbox account that I am not aware. The owner passed away during the pandemic and the company is no longer in business. It was a folder for a business deal we did. It is only showing on my desktop, not on the web or phone app. There are no files in the folder and I have read only permissions. When I go to 'get info' it shows 'fetching' for the name for 'read & write' permissions. Folder was created in 2016 and hasn't been modified since October 2019. It's always trying to sync although it doesn't interfere with my other files sinking. However, I would just prefer to have this folder gone altogether. Can you help?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey lanefarin, if you try to quit the app using these steps, and then -while the app is closed- try to delete it, does that work?

  • lanefarin's avatar
    lanefarin
    Explorer | Level 4
    2 years ago

    It did not. There is no option to delete in the dropdown. I tried dragging to trash and that didn't work either.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    HI lanefarin, are you using a company-managed device by any chance, or a personal machine?

  • lanefarin's avatar
    lanefarin
    Explorer | Level 4
    2 years ago

    Personal. Here's a screen shot of what shows in the drop down on that folder.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey lanefarin! Can you clarify what happens exactly if you try to move the folder to your Trash? 

     

    Also, if you go to this page, can you see the folder in the list along with any option to remove it from your Dropbox account?

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