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toemaytoe's avatar
toemaytoe
Helpful | Level 5
3 years ago

I can't delete a locked shared folder on my Mac device, which I've been removed by the owner

Hi, I have a shared folder in my mac dropbox that is locked by the person who shared it with me. Some time ago I asked him to remove me from the shared list which he did however I am unable to delete...
Delete
Mac
Shared Folders
Kimberly5111's avatar
Kimberly5111
Explorer | Level 3
2 years ago

Hi Nancy, 

I removed myself from the shared folder a while ago and it does not show up in my browser version. However my desktop app shows it (the 2023_ folder in the screenshot). I have this "can't sync Dropbox account" pop-up that will not go away no matter how many times i restart my computer. its been on my screen for 2 weeks and gets in the way of working/zoom meetings/etc. You'll see in the screenshot that the icon at the top of the screen forever shows its updating and I can't click on anything. Lastly, I can't uninstall or update the app because it is open and will not close. Thanks for the help!

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Kimberly5111, as you mentioned you sent this device to your IT team, is it possible that they installed (or reinstalled) the Dropbox desktop application with administrator privileges?

  • Kimberly5111's avatar
    Kimberly5111
    Explorer | Level 3
    2 years ago

    Update - I was able to use the code in the terminal and it worked. The pop up is cleared up and I was able to update the app. The locked folder is gone! Thanks for the help. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Fantastic news Kimberly5111!

     

    If you need something else, please let me know and I will be more than happy to help every step of the way. 

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