Forum Discussion

AlainT's avatar
AlainT
New member | Level 2
2 years ago

I can't delete a system folder on the Dropbox app (Windows 11).

I unfortunately copy a system folder in my Dropbox. I deleted it a few moment after and it is now deleted in the Dropbox cloud but not in my computer. So I can't delete it any more in my computer and...
Delete
desktop
windows
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi AlainT, thanks for your post here.

 

What kind of system folder did you upload to Dropbox? Can you send me a screenshot of it? 

 

Do you get any errors when trying to delete it from your device? If yes, I’d like a visual of that, as well. 

 

Finally, what if you drag it out of the local Dropbox folder? 

 

Let me know how it goes.

  • AlainT's avatar
    AlainT
    New member | Level 2
    2 years ago

    Hi Nancy. The folder is  the one of Bibleworks8 appli. Unfortunatly  I can't drag il out Dropbox folder in my computer (no pb on Dropbox site). When I try to drog it out ou delete it, I receive the message : you must be administrator. So I am administrator of my computer. But I don't know if I have to something to be in admin mod. Thanks for all.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for clarifying, AlainT! Can you also send over a screenshot of the error you’re getting to have a visual? Here’s how you can upload it here: 

       

       

      Other than that, I’d like to know the OS version of your computer, as well as the syncing status and app version of your Dropbox app.

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