Forum Discussion

marktaylor61's avatar
marktaylor61
Explorer | Level 3
2 years ago

I can't delete my documents even after stopping syncing and removing Mac OS device

I recently downgraded to Basic and downloaded all documents stored (I had two computers synced) on Dropbox. I did this with both computers, stopped the syncing process, and delinked them in security ...
Delete
desktop
Dropbox Backup
Mac
marktaylor61's avatar
marktaylor61
Explorer | Level 3
2 years ago

When I checked today, it said I had to go to backup settings to delete. When I go there, it shows that I have to install Dropbox (which I removed from my computer after removing the device). If I hit I cannot access, it tells me to go and remove the device. Hence the loop.  I removed Dropbox after turning off the syncing and after downloading all the documents. I use the delete feature to remove documents from both the desktop and Mac Book folders. I got a delete notice of files deleted and did not know until today they (the Mac Book docs) were still there.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Are you able to reinstall the Dropbox desktop application in order to disable the Dropbox Backup feature from the app itself?

  • marktaylor61's avatar
    marktaylor61
    Explorer | Level 3
    2 years ago

    I would be reluctant to restore it. It was a major hassle to stop the syncing, to download, and make sure it was totally off Dropbox. Is there any way for you guys just to delete the folder?

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Could you confirm that you've removed the devices from your account with a screenshot from this page on your account?

      • marktaylor61's avatar
        marktaylor61
        Explorer | Level 3
        2 years ago

        Sure. Here is the screenshot.

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