Forum Discussion

marktaylor61's avatar
marktaylor61
Explorer | Level 3
2 years ago

I can't delete my documents even after stopping syncing and removing Mac OS device

I recently downgraded to Basic and downloaded all documents stored (I had two computers synced) on Dropbox. I did this with both computers, stopped the syncing process, and delinked them in security ...
Delete
desktop
Dropbox Backup
Mac
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Are you able to reinstall the Dropbox desktop application in order to disable the Dropbox Backup feature from the app itself?

marktaylor61's avatar
marktaylor61
Explorer | Level 3
2 years ago

I would be reluctant to restore it. It was a major hassle to stop the syncing, to download, and make sure it was totally off Dropbox. Is there any way for you guys just to delete the folder?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Could you confirm that you've removed the devices from your account with a screenshot from this page on your account?

    • marktaylor61's avatar
      marktaylor61
      Explorer | Level 3
      2 years ago

      Sure. Here is the screenshot.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for the screenshot marktaylor61 

         

        Could you send us another one, showing the exact error you're getting when trying to delete the docs you mentioned?

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