Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Mapsguy1955's avatar
Mapsguy1955
Explorer | Level 4
2 years ago

I can't find the folders I created on the desktop app of my macOS Sequioa.

Dropbox used to work painlessly. Now I create a folder with docs and I can't find it, but if I try to recreate it, it says it is there. This is BS. Using a Mac with Sequoia
desktop
File access
Mac
upload
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Mapsguy1955, you can see your Support options right here. 

 

Would you mind clarifying your app's current version and its syncing status at the moment? You can find this by hovering over your little Dropbox icon, on your menu bar next to your WiFi. 

 

Do you get the same results when you try to create a new folder inside your Dropbox folder? 

Mapsguy1955's avatar
Mapsguy1955
Explorer | Level 4
2 years ago

When I hover there is nothing. It has the icon with a "10" in it. The new folder shows up there, but not when I search in Finder. I should give you background. I exported photos from photos as jpg's to import into a Keynote presentation (quality is better doing it that way compared to drag and drop) into one of my dropbox folders. I can't get to it via finder because it isn't there.  I always could before. Dropbox was just an extension of Finder. Now I have to save the folder on the desktop, use the files, and then move it, but I'm still not sure if I will be able to find it later. It is unnecessarily complicated. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Mapsguy1955! Did you notice this behavior after updating your computer’s OS, by any chance? Or after an update of the Dropbox app? 

     

    If you go to your Dropbox account online, are you able to locate your folder?

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!