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Forum Discussion
I can't move, copy or delete content from within the Dropbox folder on my Windows 11.
Device
My awesome PC
Operating System/Browser (if using the web)
Win11
Dropbox App Version (if using the app)
238.4.6075
Question or Issue
We have old/historical jpeg/photos on drop box. I am having trouble moving, copying, pasting individual photos. When I try to move, copy, delete it seems to get stuck on the attached system process -> Windows says calculating, but doesn't seem to progress further. I also cannot see a preview of these files in the thumbnail/folder, they are just blank, though newer files in the same folder do have the preview image. I am trying to move bulk files though I cannot even move individual files ATM. Its only old files that we've not opened/viewed for years. Any ideas?
2 Replies
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I’ve seen this when the old stuff is “online-only” and Explorer sits on “calculating”. Do those JPEGs show a cloud icon or green check? If cloud → force them offline first (Always keep on this device), then move/delete.
- Megan
Dropbox Community Moderator
Hi JeffreyMcLaren, welcome to our Community!
Do you try to move them on a different path inside your Dropbox folder, or outside of it?
Also, it might sound trivial but have you tried rebooting your device at all? If you quit the desktop app using these steps and then try again, do you notice the same behavior?
Keep me posted, and we'll take it from there!
