Forum Discussion

Camping Namaste's avatar
Camping Namaste
New member | Level 2
10 months ago

I can't open my Excel files online. The website keeps loading and freezes.

Hi, I can't open my Excel files any more. Normaly I open them with the Excel for the Web option and work in them. Now it keeps on loading (right under in the screencorner) but it freezes/doesn't open...
View
Web
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey Camping Namaste, thanks for bringing this to our attention.

Can you try clearing your browser's cache, to see if that helps? 

Is this happening on multiple web browsers on your computer? If I were you, I'd try using a different browser too, just to check if the behavior remains consistent there.

Keep me posted!

  • Olivervu25's avatar
    Olivervu25
    New member | Level 2
    7 months ago

    Hi, it happened to me as well. It kept saying "Just a sec, loading the file..." but never get me there. I tried multiple browers, even on different computers but it doesn't work!

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      7 months ago

      Hey Olivervu25 - thanks for bringing this to our attention.

      Can you please clarify if you've tried an incognito window or another browser with no extensions or plugins running as well? What about a different network? 

      Is it affecting all of your Excel files,  some, or  just one? Have you ensured that this isn't caused by an antivirus, a firewall, or even a VPN/proxy setting? 

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!