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FrankTM's avatar
FrankTM
Helpful | Level 5
2 years ago

I can't open some Excel files on the Dropbox app of my 10.15.7 macOS Catalina.

I cannot open certain Excel files I have on Dropbox. It's possible this has something to do with the fact that my Mac is more than 10 years old and is no longer supported. I am running Mac OS Catalin...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the screenshot! I was talking about the small syncing icons that should be showing next to your files in the local Dropbox folder (you can see a full list here). 

 

Other than that, I’d like you to hover over the small Dropbox icon in your menu bar and let me know its syncing status and app version.

FrankTM's avatar
FrankTM
Helpful | Level 5
2 years ago

Status of all files on Dropbox are green check marks (both those I can open and those I can't.) Dropbox version is 204.4.5420, and status is Up to Date. I still think this has to do with my computer or the Excel version I have on this Mac, because I can access these files from my wife's Windows computer.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    It’s quite possible that this could be it. 

     

    One more thing I’d like to ask you; if you quit the Dropbox app and then open one of your Excel files, do you still experience the same behavior? If yes, then it means this isn’t caused by Dropbox indeed.

    • FrankTM's avatar
      FrankTM
      Helpful | Level 5
      2 years ago

      No, this only happens with two files (so far) on Dropbox. Nevertheless, I still think the problem is either the version of Excel I have on the Mac or the Mac operating system itself. I plan to replace the computer this month so I'll be able to tell after that. I'll save this email and let you know what happens.

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