We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

Digital323's avatar
Digital323
Explorer | Level 4
2 years ago
Solved

I can't permanently delete a folder that's filled my quota - says I don't have permissions

Hi, we were, a few years ago using Dropbox to store files for Connectwise automate to reference. Since 2015 we have not been using this, but recently I have had a new need to use this folder. There a folder that was taking up all 2gb (1.96gb to be exact) of storage. I deleted the folder and it let me do that, but when I went to permanently delete the data it gave an error that said I did not have permissions, but no one else has access to this folder. How can I get rid of this data to I can start off clean? Any thoughts to get this done would be welcome since I do not use Dropbox too often.

Delete
FAQ
Storage space
  • Rich's avatar
    Rich
    2 years ago
    Digital323 wrote:

    I deleted the folder and it let me do that, but when I went to permanently delete the data it gave an error ...

    Something to keep in mind... you don't need to permanently delete files to reclaim space. Simply deleting them is enough. Files located in the Deleted Files section don't take up space in your account.

4 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Digital323, thanks for messaging the Community!

     

    Is this a shared or private folder on your account? 

     

    A screenshot showing this folder on the Dropbox site would be great!

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    Digital323 wrote:

    I deleted the folder and it let me do that, but when I went to permanently delete the data it gave an error ...

    Something to keep in mind... you don't need to permanently delete files to reclaim space. Simply deleting them is enough. Files located in the Deleted Files section don't take up space in your account.

  • Digital323's avatar
    Digital323
    Explorer | Level 4
    2 years ago

    This is the case, but it did not immediately show the proper available space which is why I thought there was something I needed to do

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Digital323, it may take some time to see the updated space on your Dropbox account. Is everything OK now?

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!