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jcmort's avatar
jcmort
New member | Level 2
2 years ago
Solved

I can't recover my Dropbox account or my files

Hi, I have an account, and I haven't joined Dropbox since several years. When I try to join, I receive a message, it explain I have to change password, but emails don't arrive. I don't have blocked ...
account access
Dropbox Basic
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  • Jay's avatar
    Jay
    2 years ago

    If you haven't logged into the account for over 12 months, then it sounds like the account was deactivated due to inactivity. 

     

    Due to this, it wouldn't be possible the account, or the files within. I'm sorry I can't be more helpful on this matter.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi jcmort, thanks for bringing this to our attention.

 

Could you clarify if you meant that you haven't logged into Dropbox for a while, as in over a year ago?

 

Do you see any events or deleted files showing any missing files?

 

This will help me to assist further!

  • jcmort's avatar
    jcmort
    New member | Level 2
    2 years ago
    Hi Jay, thanks for your reply. I have a Dropbox account with some content in it and now I need to recover it. I haven't logged in for several years. 2 days ago, I tried to log in and it asked me to change my password, but when I tried to change the password, it gave me an error. So, I asked for a verification link, which Dropbox said it sent me, but I don't get the email, I don't have it in my inbox or in spam.
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      If you haven't logged into the account for over 12 months, then it sounds like the account was deactivated due to inactivity. 

       

      Due to this, it wouldn't be possible the account, or the files within. I'm sorry I can't be more helpful on this matter.

      • jcmort's avatar
        jcmort
        New member | Level 2
        2 years ago
        Ok, thanks for all

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