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jcmort's avatar
jcmort
New member | Level 2
2 years ago
Solved

I can't recover my Dropbox account or my files

Hi, I have an account, and I haven't joined Dropbox since several years. When I try to join, I receive a message, it explain I have to change password, but emails don't arrive. I don't have blocked ...
account access
Dropbox Basic
restore
  • Jay's avatar
    Jay
    2 years ago

    If you haven't logged into the account for over 12 months, then it sounds like the account was deactivated due to inactivity. 

     

    Due to this, it wouldn't be possible the account, or the files within. I'm sorry I can't be more helpful on this matter.

jcmort's avatar
jcmort
New member | Level 2
2 years ago
Hi Jay, thanks for your reply. I have a Dropbox account with some content in it and now I need to recover it. I haven't logged in for several years. 2 days ago, I tried to log in and it asked me to change my password, but when I tried to change the password, it gave me an error. So, I asked for a verification link, which Dropbox said it sent me, but I don't get the email, I don't have it in my inbox or in spam.
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

If you haven't logged into the account for over 12 months, then it sounds like the account was deactivated due to inactivity. 

 

Due to this, it wouldn't be possible the account, or the files within. I'm sorry I can't be more helpful on this matter.

  • jcmort's avatar
    jcmort
    New member | Level 2
    2 years ago
    Ok, thanks for all

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