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Forum Discussion

alex eben meyer's avatar
alex eben meyer
Explorer | Level 4
2 years ago
Solved

I can't rename a file I duplicated on Mac OS

i have seen this come up before, but haven't seen a fix. when i duplicate a file, on mac (sonoma 14.6.1) i am unable to rename the file. this is a standard part of my work flow and highly frustrati...
Delete
desktop
edit
Mac
  • Nancy's avatar
    Nancy
    2 years ago

    Glad to hear the behavior doesn’t persist, at least for now. If this resurfaces though in the future, feel free to let us know here and we can continue looking into this.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey karenap. I went through your previous posts and I see you mentioned seeing a circle with a slash when trying to move your duplicate files around. Can you send us a screenshot of what it looks like? 

 

Are you seeing the same icon when renaming those files, or nothing happens at all in this scenario?

karenap's avatar
karenap
Explorer | Level 4
2 years ago

@Nancy the lashed circle disappears when trying to do a screenshot so I took a video [Removed as per Community Guidelines]
The video shows what happens when I duplicate an Illustrator file (using cmd+D) and then clicking on the name but it won't allow me to rename (the yellow circles are added by the video capture app). I also try hitting the RETURN key which should also allow me to rename but it doesn't. I then try to drag the file to my desktop and it gives me the slashed circle. Hope this helps.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi karenap, thanks for the info, in order to look into this further, please could you contact the support team directly for them to investigate.

  • karenap's avatar
    karenap
    Explorer | Level 4
    2 years ago

    Hi Jay – where on that page can I start an email support ticket? I just spect 10 mins going round in link circles on the dropbox website. (According to my 3T plan I get email support.)

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey karenap, the page that Jay linked in his reply, should include all the support options available to you; can you let me know what you see?

     

    Or send me a screenshot, if you can.

  • karenap's avatar
    karenap
    Explorer | Level 4
    11 months ago

    there are no clickable options on that page - how is that helpful ?

     

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