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CPRIV's avatar
CPRIV
New member | Level 2
3 years ago

I can't see my PDFs on Dropbox online, and can't open them locally, as they have a grey X icon

So here is the situation, I moved files on my computer in drop box and it seems to be mainly a problem with pdf's. The files are still listed on my computer with a little grey 'x'over the icon and th...
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Welcome aboard the forum, CPRIV!

 

Can you send me a screenshot of the X icon that’s currently showing next to your Dropbox files, as well as one more of the error you’re receiving? 

 

If you’re on a Business plan, can you check www.dropbox.com, and let me know if you can see a personal folder under your account name? Are your files located inside it perhaps? 

 

If not, have you checked your Deleted files and Events pages?

 

Finally, I’d like you to clarify the current syncing status of your desktop app. 

 

Keep me updated.

CPRIV's avatar
CPRIV
New member | Level 2
3 years ago

I am embarrassed to admit i dont know how to check the syncing status of the app most icons have a cloud symbol next to them and i can't access the files online or on the app

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi CPRIV, if the icons are showing a grey X, then this is a conflict between Dropbox and Windows using similar icons. Do you currently have OneDrive running on your machine? 

     

    Are you able to temporarily quit OneDrive to see the sync status of the Dropbox files in Explorer?

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