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CPRIV's avatar
CPRIV
New member | Level 2
3 years ago

I can't see my PDFs on Dropbox online, and can't open them locally, as they have a grey X icon

So here is the situation, I moved files on my computer in drop box and it seems to be mainly a problem with pdf's. The files are still listed on my computer with a little grey 'x'over the icon and th...
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CPRIV's avatar
CPRIV
New member | Level 2
3 years ago

I am embarrassed to admit i dont know how to check the syncing status of the app most icons have a cloud symbol next to them and i can't access the files online or on the app

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi CPRIV, if the icons are showing a grey X, then this is a conflict between Dropbox and Windows using similar icons. Do you currently have OneDrive running on your machine? 

 

Are you able to temporarily quit OneDrive to see the sync status of the Dropbox files in Explorer?

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