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why4d's avatar
why4d
Explorer | Level 3
7 months ago

I deleted a workspace, can I recover files on the account?

Hey- 

I accidentally deleted my Dropbox workspace. Is there any way to recover or restore it? 

I've logged in with my old credentials and there is no "restore files" (at least that I can find.)

Thanks.

File access
Folders
restore

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  • why4d's avatar
    why4d
    Explorer | Level 3
    7 months ago

    Hi Walter, the charge was for this team account - 3 licenses. The person I emailed is 6 jours ahead of me and should be seeing my email about this issue shortly.  
    Is there data recovery available for paid tram accounts?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    So this means that the team account is still active and that you were somehow accidentally removed from it - would that sound correct why4d?

    If that's the case, your team's admin should be able to restore your (files and) account back to the team from their end. 

  • why4d's avatar
    why4d
    Explorer | Level 3
    7 months ago

    I’ve heard from my colleague and it looks like I was the admin and that I’ve deleted the Workspace entirely. 

    Is there any other way for me to get my files restored?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    I see, thanks for the clarification why4d. in that case, may we reach out via email to have a further look internally at this point? 

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