Forum Discussion

why4d's avatar
why4d
Explorer | Level 3
7 months ago

I deleted a workspace, can I recover files on the account?

Hey-  I accidentally deleted my Dropbox workspace. Is there any way to recover or restore it?  I've logged in with my old credentials and there is no "restore files" (at least that I can find.) ...
File access
Folders
restore
why4d's avatar
why4d
Explorer | Level 3
7 months ago

Hi Walter, the charge was for this team account - 3 licenses. The person I emailed is 6 jours ahead of me and should be seeing my email about this issue shortly.  
Is there data recovery available for paid tram accounts?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

So this means that the team account is still active and that you were somehow accidentally removed from it - would that sound correct why4d?

If that's the case, your team's admin should be able to restore your (files and) account back to the team from their end. 

  • why4d's avatar
    why4d
    Explorer | Level 3
    7 months ago

    I’ve heard from my colleague and it looks like I was the admin and that I’ve deleted the Workspace entirely. 

    Is there any other way for me to get my files restored?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    I see, thanks for the clarification why4d. in that case, may we reach out via email to have a further look internally at this point? 

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