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Ylva lost info's avatar
Ylva lost info
New member | Level 1
10 months ago

I deleted photos from my desktop app and they also got deleted from the web. Can I recover them?

Hello, I think I have made a huge mistake. My knowledge of computers is limited. Is there anything I can do? 

Sometimes I use software on my computer that take a lot of memory. So I deleted a lot of data in order to make space. I thought I could delete files and photos from my computer and they still would be on dropbox. I understand now I was wrong. I did not look at these files and photos for a long time so I can not say exactly when it was all deleted but probably some time last year. I have had dropbox for many year. Is there anything I can do? I have a Plus account. Grateful for any help 

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  • Ylva lost info's avatar
    Ylva lost info
    New member | Level 1
    10 months ago

    oh no. thank you for your answer but I had everyting in my dropbox folder on my computer. I guess nothing to do then. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey Ylva lost info, sorry to hear about that! 

    Did you delete files directly from your local Dropbox folder, or were they removed from a different location on your device?

    I'm asking because if the files were deleted outside of your Dropbox folder, it wouldn't affect the content synced through Dropbox.

    However, if you deleted them from within the Dropbox folder, that would also remove them from your account online.

    If this happened last year, unfortunately there's not much that we can do since, as we're unable to restore content that was deleted that long ago. I'm really sorry about that.

    Keep me posted!

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