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madreocho's avatar
madreocho
New member | Level 2
9 months ago
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I don't have the option to delete a phishing file I received.

I was sent an email (it appeared to be from a trusted sender) directing me to dropbox to open a file. I clicked on it which sent the file to dropbox, but I did not open the file within dropbox. Only then did I learn that the email was a phishing scam. But now I can't delete the file from my dropbox. The three dots only give me two options: "open" and "copy link." How can I remove this file from my dropbox??

 

Thanks for any help,

Jennifer

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5 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey madreocho! I’m sorry to hear that happened. 

    Can you you send me a full screenshot of what you see exactly when trying to delete this file from your Dropbox account? If there’s any personal info on the screenshot, please make sure to mask it first.

    Let me know once you’re ready.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hi madreocho, could you try removing your access to the file from this page on your account?

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Hi madreocho and welcome to the Dropbox Community, it’s great to have you here. I’m so glad to see that you got that phishing file removed from your Dropbox account, thanks to the amazing help from Jay 🙌. 

    By the way, I’m Theresa, a Community Manager here at Dropbox 👩‍💻. I love hearing how our members use Dropbox on the daily.

    If you’re open to sharing, I’d love to hear from you. ✨

    T 😺 (Dropbox Community Manager) 

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