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Forum Discussion
I get an error that my folder needs to be downloaded before deleting it from the desktop app.
Device
M1 iMac Operating System/Browser (if using the web)
MacOS Tahoe Dropbox App Version (if using the app)
238.4.6305
Question or Issue
I attempted to copy the contents of my l...
After yet more “Your drive is full” emails from Advance Support I took a scorched earth approach. I deleted the desk top app and erased the external drive. The drive is formatted as APSF(Encrypted). I then reinstalled the desktop app and reinitiated the sync process from the web. It appears to have worked. The Dropbox folder was created on the newly erased drive and the folder was populated with the correct folders. At present it is Indexing. Given the volume of files I expect indexing to take some time.
I apologize for this, but Dropbox support is dreadful. Email only support that does nothing but quote ‘user error’ boiler plate responses is unacceptable.
Kyle
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorThanks for sharing your solution with us, Kyle! I’m glad to hear that the desktop app seems to be working normally so far.
We also appreciate your feedback and I’ve make sure to pass it along to our team (if you wish, you can also share your ticket number here and I can leave an internal note with your comments).
- Hi - The ticket # is 2587562. Indexing finished and the last 2 folders are downloading. So it looks like scorched earth worked. If only I’d been able to get someone at Dropbox Support to acknowledge that the issue was the desktop app and not my drive.Kyle
