Forum Discussion

hbplawfirm's avatar
hbplawfirm
New member | Level 1
10 months ago

I have a paid plan, but I had to sign up to login, now my account is empty, why?

Subscription or login issue- I have a paid subscription for dropbox.  But out of the blue when I tried to login with the same email address as always, it prompted me to sign up.   I have been a payin...
restore
hbplawfirm's avatar
hbplawfirm
New member | Level 1
10 months ago

are you able to research if I give you my email address?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Do you see any confirmed payments (with an invoice and receipt) on this page on your account?
Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?

  • hbplawfirm's avatar
    hbplawfirm
    New member | Level 1
    10 months ago

    charged by Dropbox on bank statement and upgraded via dropbox site directly in July 2023

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      Since subscriptions are for one year until their renewal, was there any other purchase in July 2024?

      • hbplawfirm's avatar
        hbplawfirm
        New member | Level 1
        10 months ago

        yes, it renews automatically.

         

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