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hbplawfirm's avatar
hbplawfirm
New member | Level 1
10 months ago

I have a paid plan, but I had to sign up to login, now my account is empty, why?

Subscription or login issue- I have a paid subscription for dropbox.  But out of the blue when I tried to login with the same email address as always, it prompted me to sign up.   I have been a payin...
restore
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hi hbplawfirm, thanks for bringing this to our attention.

Are you certain that you're logging into the same account as before?

Were you part of a Dropbox team, or a personal plan?

This will help me to assist further!

hbplawfirm's avatar
hbplawfirm
New member | Level 1
10 months ago

I subscribe to Dropbox Plus

Email account: [Removed as per Community Guidelines]
Amount: $130.97
New space: 2 TB
Originally purchased July 2023   Is there a phone number or email address that I can reach out to help me get my folders back?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    10 months ago
    hbplawfirm wrote:

    Originally purchased July 2023

    Did you renew in July 2024? Dropbox does delete the data of users who are over account limits. 

    When did you last log in?

    All support is via www.dropbox.com/support. There is no phone support. 

    Also, what is www.dropbox.com/events showing?

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