Forum Discussion

hbplawfirm's avatar
hbplawfirm
New member | Level 1
10 months ago

I have a paid plan, but I had to sign up to login, now my account is empty, why?

Subscription or login issue- I have a paid subscription for dropbox.  But out of the blue when I tried to login with the same email address as always, it prompted me to sign up.   I have been a payin...
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hbplawfirm's avatar
hbplawfirm
New member | Level 1
10 months ago

Is there a phone number or email address that I can reach out to help me get my folders back?

Mark's avatar
Mark
Icon for Super User II rankSuper User II
10 months ago

As has been said - its www.dropbox.com/suppport. There is no phone or email support, it is all via that link. 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

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