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Kevin W.19's avatar
Kevin W.19
Explorer | Level 4
2 hours ago

I have thousands of files deleted - how did this happen?

Device -Mac Studio
(Operating System/Browser (if using the web)
Tahoe 26.3.1.
Dropbox App Version (if using the app)

243.4.6956

Syncing Status

Up to date.

Question or Issue
A few thousand files were deleted.  No idea how this happened.  Dropbox can't tell me either. 

Said it could be an app that has access.  Pretty sure I don't have any that would do that.

 

Any ideas?

KMW

 

Delete
File access
restore

1 Reply

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 hour ago

    Hey Kevin W.19​, sorry to hear about your files.

    I'm afraid that we don't have access to such info here on the Community.

    You can see some more info on those deletions here on your events page.

    Other than that, I can see that you have a ticket open with our support team, which has been sent to our specialists, so any info they can find out, they will share with you on that email chain.

    I went ahead and raised the priority of that ticket, so please make sure you keep an eye on it.

    If you need anything else, let us know!

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