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I haven't accessed my account for a while and all my files are missing
I have saved document on the dropbox free account since 2015, returning to it last week to check for a document I needed do badly and I realize all my files are missing. it's no where to be found. Pl...
Rich,
This is concerning. I see another person has this problem. Why did my previous two helpers not know this? Why would Dropbox do this without a warning? I was taking care of my terminally ill husband at home for two years. Computers sit, comparatively unimportant. Dropbox deleted thousands of dollars of irreplaceable files and recordings. 🤦🏻♀️
My login info was intact. I saw all my files, just couldn’t open or download two I tried. Then, all of them (over 3-4 years, perhaps 50 files/recordings) disappeared before my eyes, without action on my part. Thank you for your response to blings.
Susan
This is concerning. I see another person has this problem. Why did my previous two helpers not know this? Why would Dropbox do this without a warning? I was taking care of my terminally ill husband at home for two years. Computers sit, comparatively unimportant. Dropbox deleted thousands of dollars of irreplaceable files and recordings. 🤦🏻♀️
My login info was intact. I saw all my files, just couldn’t open or download two I tried. Then, all of them (over 3-4 years, perhaps 50 files/recordings) disappeared before my eyes, without action on my part. Thank you for your response to blings.
Susan
Rich
Super User II
Super User II
susanvg wrote:
Why did my previous two helpers not know this? Why would Dropbox do this without a warning?
If you're referring to your other thread, you mentioned that you could see the files in your account before they disappeared. Perhaps they believe it's a different scenario. When an account is going to be deleted due to inactivity, Dropbox sends several emails to the email address associated with the account.
I can't recollect getting any email, perhaps why have a free basic account when dropbox knows they would delete peoples files.
- Thank you Rich. If you’re sure, then I’m screwed. I checked email often enough and would have responded to something like this. In fact, though I don’t think it was Dropbox (yet could have been), I received emails about opening an account with 1 or 2 companies and did. Oh well. Hard lesson at a horrible time in our world.
- This also happened to me from 2019. I was wondering if after adding the plan someone here might know where the “add-on” upgrades are after signing up for a plan?
