Forum Discussion

blings's avatar
blings
New member | Level 2
4 years ago

I haven't accessed my account for a while and all my files are missing

I have saved document on the dropbox free account since 2015, returning to it last week to check for a document I needed do badly and I realize all my files are missing. it's no where to be found. Pl...
restore
blings's avatar
blings
New member | Level 2
4 years ago

It's fsutrating and something need to be done,  An important document I need to access is completely vanish. without any notification of them wipping out my file is ridiculous. Crazy part about this, there is no live agent capabilty to talk to on what is going on and how this could be retrieved. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 years ago
blings wrote:

It's fsutrating and something need to be done,  An important document I need to access is completely vanish. without any notification of them wipping out my file is ridiculous. Crazy part about this, there is no live agent capabilty to talk to on what is going on and how this could be retrieved. 

If the account has been removed I'm afraid it cannot be retrieved. Once an account is marked as inactive its permanently removed. 

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