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Forum Discussion
JoelBille
2 years agoHelpful | Level 6
I keep seeing conflicted copies for my audio files, after using a third-party software.
Hi!
Recently I've been getting problems with duplicate files when I export audio files from my software directly into a Dropbox folder . One of them is labled "conflicted copy", (I think that's...
Jay
Dropbox Community Moderator
2 years agoHi JoelBille, I've merged your post to that thread to keep related topics together.
in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.
grantcrenshaw
2 years agoNew member | Level 1
I have run into the same issue, I am running a very similar setup on Mac. The "conflicted copy" issue has started to occur consistently. It is not a big issue that destroys my workflow, it is just annoying more than anything else. I was wondering if either of you had found a solution to this issue that I could try.
Additionally, this only occurs when I export WAV files from Logic Pro, not mp3s. I thought this information could be helpful.
Just let me know if you have found solutions, thanks!
- Jay2 years ago
Dropbox Community Moderator
Hi grantcrenshaw, could you clarify exactly what happens, step-by-step, during this process and when the conflict is created on your machine?
- grantcrenshaw2 years agoNew member | Level 1
Of course!
Usually what happens, I am editing audio files on my computer. I will export the file by bouncing it into a WAV file on Logic Pro. I will select a location to bounce/export it to, and I select a folder within my Dropbox on my MacBook. This folder is always synced. It'll then "bounce," and go through the whole exporting process. Once this has finished and Logic Pro appears to be done with any exporting processes, the file begins to sync online. This is where the issue appears to occur. The downloading icon usually progresses for a second, and then a second file appears with the same file name, but the date and "Grant Crenshaw's conflicted copy" appears next to it. This file is always the correct file, complete and not corrupted. The original file the appeared to be the correct one is always smaller, and the audio cuts out about halfway through. Both files are then synced to my online Dropbox. I then delete the original file and make the conflicted copy the one I use.
I hope that this is in-depth enough, if you have further questions about this process I'd be happy to continue helping! Dropbox is not open on any other device in this scenario, and this only happens with WAV files, which are larger than mp3s. This has not occurred to an mp3 export to my knowledge. Again, it only slightly disrupts workflow, and is more annoying than anything else. There is a slight concern that it will begin to corrupt full files, which would be a problem, but there have been no further signs of that.
- Jay2 years ago
Dropbox Community Moderator
Thanks for the info, most likely this is due to the rapid changes in the file itself during the export process, preventing the file from being fully synced, and then causing the conflict for the incomplete file and the complete file.
If you pause the Dropbox desktop application before you begin the export process, do you get the same behavior?
- JoelBille2 years agoHelpful | Level 6
It sounds like we have the exact same problem. I have not found any solution, contacting support gave me what I believe was a bot answer that mentioned general information about conflicted copies, not really considering my question, and then marking the issue as solved.
For me, the behaviour stops if I pause sync form the Dropbox app drop down menu.
Also for me, it's been more than a slight annoyance since I export lots of audio files every day. Renaming, deleting and double checking them multiple times every day is a big bump in my workflow and I've simply put Dropbox syncing on a permanent pause. I'm looking into alternatives and will probably have to transfer if I can't find a solution to this.
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