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Matthew C.29's avatar
Matthew C.29
New member | Level 2
5 days ago

I lost my files after permanently deleting them from my desktop Dropbox folder

Device (Macbook Air) Question or Issue Hi, I have a huge problem, I accidentally deleted permanently (not just left in recycle bin) a folder which contained all my University notes and assignments...
File access
restore
Matthew C.29's avatar
Matthew C.29
New member | Level 2
5 days ago

Yes, I have tried but there is nothing there unfortunately.

I have also tried to purchase Dropbox Plus for Rewind but still did not work.

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 days ago

Upgrading to a Dropbox plan with a longer version history isn't retroactive, since you would've needed to have the plan originally for the history to be visible. After 30 days, the files would be permanently deleted from the site if they were deleted.

From the looks of it, there don't seem to be any files on your account that you would be able to restore, unfortunately.

Is it possible that you have any other devices connected to your account for you to download the files from there?

  • Matthew C.29's avatar
    Matthew C.29
    New member | Level 2
    5 days ago

    From my iPhone, nothing appears as well. I tried every solution but it seems that nothing is working.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 days ago

      Hi from me as well, Matthew C.29.

      If you go to the home page in your Dropbox account online, do you see any files? And if so, could they be the files you're looking for?

      If not, I'm afraid there's not much else we can do at this point. 😟

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