Forum Discussion

Matthew C.29's avatar
Matthew C.29
New member | Level 2
5 days ago

I lost my files after permanently deleting them from my desktop Dropbox folder

Device (Macbook Air) Question or Issue Hi, I have a huge problem, I accidentally deleted permanently (not just left in recycle bin) a folder which contained all my University notes and assignments...
File access
restore
Matthew C.29's avatar
Matthew C.29
New member | Level 2
5 days ago

From my iPhone, nothing appears as well. I tried every solution but it seems that nothing is working.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 days ago

Hi from me as well, Matthew C.29.

If you go to the home page in your Dropbox account online, do you see any files? And if so, could they be the files you're looking for?

If not, I'm afraid there's not much else we can do at this point. 😟

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!