Take Your Search Game to the Next Level with Dropbox Dash  🚀✨ Curious how it works? Ask us here! 

Forum Discussion

Warren J.'s avatar
Warren J.
Helpful | Level 5
27 days ago

I received a Dropbox notification saying my folder is going to expire. What does that mean?

I don't understand much about Dropbox, and it is virtually impossible to get answers, but....Does Dropbox sometimes remove files from your folder without your request or permission?  Just now, I received the following message: 1 day until expiration for Annette Hanshaw's RECORDINGS
(1926-1934).   

Does that mean that Dropbox is going to remove a folder that I have put there? Why? What can I do? (4/27/25;8:41 AM PST)

9 Replies

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    27 days ago
    Warren J. wrote:

    Does Dropbox sometimes remove files from your folder without your request or permission?

    No it doesnt. 

    There is 2 exceptions though - if you are over quota consistently they will delete files to bring you under OR you do not use the account for 12 months they will remove data for inactivity. However, both are after LOTS of warnings. 

    Warren J. wrote:

    1 day until expiration for Annette Hanshaw's RECORDINGS

    If you read the full message, or click on the notification it will tell you exactly what it is. It is either a link or a transfer of files that has an expiration date on it. That is what is expiring. 

  • Warren J.'s avatar
    Warren J.
    Helpful | Level 5
    27 days ago

    I still don't understand. When and why do my postings expire? I have seen such messages for years, but I usually am unable to contact Dropbox for an explanation; however, I think I have FINALLY found the place to find answers. Hallelujah! (4/27/25; 11:01 AM PST)

  • Warren J.'s avatar
    Warren J.
    Helpful | Level 5
    27 days ago

    Well, I've seen the same message many times over the years, but since I've always found it impossible to get answers from Dropbox, I didn't/couldn't receive any explanation. This time, I seem to be getting closer to answers to my questions. I would really like an operating manual for Dropbox. Is there such a thing? (4/27/25; 11:32 AM, PST)

  • Warren J.'s avatar
    Warren J.
    Helpful | Level 5
    27 days ago

    Thanks for your help, but I'll have to give up here, as I have done with Dropbox for many years. I guess I'll just have to move all my files in Dropbox to an easier/friendlier site.  I started to do it before, but it was too big a job. Now, I have no choice. Maybe I'll pay someone to do it for me. (Sun April 27. 2025; 12:03 PM)

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    27 days ago

    Just to confirm, again, that Dropbox does not expire files. They are not removed. There is no such thing as 'expiring files' as I said - your other post I've killed off so things dont get complicated.

    Except, as I said above, files are only removed if you are over quota or inactive. But after warning. 

  • Warren J.'s avatar
    Warren J.
    Helpful | Level 5
    27 days ago

    When Dropbox tells me that a file is going to expire, as it has many, many times over the years, what does that mean?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    27 days ago

    As I said before the file isnt its the link or the transfer. 

    Files do not expire

    I posted the URL's for you to see what transfers and links you have so you can see them, or, if you click on the notification you received it will take you to it and tell you what it is. 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!