We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

LizMc's avatar
LizMc
New member | Level 2
9 months ago

I received an email about deleted files, but I can't find them in the Deleted files page

I received an email from Dropbox stating I had deleted a large number of files, which I was not aware I had done.  When I logged into my account and clicked on deleted files, there was nothing there. The email said I had until 30 October to reinstate these files.  I am desperate!!! I

Delete
File access
restore

1 Reply

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hi there, LizMc, thanks for reaching out to us.

     

    Do you see any events related to those files in your events page?

     

    If not, can you please confirm that you're signed into the correct account?

     

    To do that, make sure that the email address you received this email about the deletions to, and the address you used to sign in to Dropbox, are identical.

     

    Let me know what you find.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!