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polyesterem's avatar
polyesterem
New member | Level 2
7 months ago

I signed in to Dropbox from a new computer, but the last 3 years' worth of files are missing.

Hi there So my computer completely died without any warning. I have a new computer and logged into Dropbox. But I have no files for the last 3 years. I have all my other stuff which goes back to 20...
account access
File access
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Thanks for posting here, polyesterem! 

When saying you logged in to Dropbox from a new computer, do you mean that you installed the desktop app on it, or that you’re only accessing your Dropbox account from www.dropbox.com? 

Since there’s a chance you’re currently signed in to the wrong Dropbox account, I’d suggest double checking your email address here (or this way, if you’re using the desktop app) to make sure it’s the same as your old account’s.

Let me know what you find, and we’ll take it from there.

polyesterem's avatar
polyesterem
New member | Level 2
7 months ago

Hi Nancy

So I have logged in both via the web and also by downloading the desktop app. I am using the correct email address - I have double checked this. I obviously had a dropbox plus account at some point but I would have used the same email address. Everything is present - it just all stops 3 years ago but I have been using it continually over the last 3 years. I am well within storage limits. Thanks so much for any help you can provide.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hey polyesterem, let me also jump in here! 

    Can you check your account's events page, and let me know what it reports? 

    Also, in the past did you upload your files using the desktop app, or our website? When was the last time you saw your files online?

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