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Grigorios Bakirtzis's avatar
Grigorios Bakirtzis
New member | Level 2
2 years ago

I want to delete one of my Dropbox accounts but I cannot log in.

I want to delete one of my Dropbox accounts but I cannot log in
account access
Delete
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Grigorios Bakirtzis wrote:

Before you can delete your account, you’ll need to cancel your active subscription.

The message is telling you what needs to be done. You can't delete a Dropbox account while there's an active subscription on it. You'll need to first cancel the subscription, then you can delete your account.

Grigorios Bakirtzis's avatar
Grigorios Bakirtzis
New member | Level 2
2 years ago

how can I cancel the subscription

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Grigorios Bakirtzis, welcome to our Community! 


    Depending on where you purchased the subscription from (our website, or Apple/Google store) you can either use the steps here, or here if we're talking about a mobile purchase. 

     

    If you have any questions, or need any sort of help, I'm going to be one post away! 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

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