Forum Discussion

Russ147's avatar
Russ147
New member | Level 2
10 months ago

I was able to normally access my files last night, but today they're gone.

Good day I went onto my Dropbox account this morning, and all my files have disappeared.  They were there last night. All that is showing are a few files from 2014. Any help would be greatl...
File access
restore
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Thanks for letting us know about this, Russ147. Let’s have a look.

To clarify, you were accessing your Dropbox account via www.dropbox.com both yesterday and today, but your files were visible on your web account last night, correct?

Have you checked your Events page here? If yes, do you see any events that would explain why your files don’t appear in your Dropbox account now? 

Please also make sure to have a look at your Deleted files page, in case any of your files have been accidentally deleted, and your Shared tab, as well.

Let me know what you find.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!