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Missing database files and they're not in the deleted files page
Having a bad time with Dropbox this morning; I have raised a customer ticket directly with Dropbox, but wanted to check with the Community as well.
My primary use case for Dropbox these days is to use it to host my Keepass database that I access from multiple devices, and my partner also does the same. The set up had been working quite fine for years. Things started to get hairy when the file streaming stuff (or whatever Dropbox calls it) launched. But it mostly worked. Till today.
My wife first started seeing errors in her Dropbox client saying "Files marked as online only cannot be opened by some apps on your computer. A fix is on the way" or words to that effect. I checked my computer and sure enough I could not access those files as well. But here's where I started to panic - the crucual files and folder is missing even in the web console. There is no trace of it! Not even in the Deleted files tab.
I have learned my lesson and will migrate out to a proper family-oriented password management system. But first I need to get my files. Any one has any clues what is going on?
6 Replies
- Hannah
Dropbox Community Moderator
Hey valrama, thanks for your post on our Community.
Let's see what we can find out about this.
Were these directories shared with other users or non-shared?
Also, aside from the deleted files page, can you also take a look at your events page to see if you can find any events related to the files in question?
Let me know what you find.
Thanks Hannah. Yes the folder in question was shared with my spouse. I looked through the events page, and found this event on 06/06/2025 at 1:35AM for that share folder. I certainly did not do this on purpose...
Dang. I just realized that the folder was owned by my father in law, whose account was permanently deleted recently. I did get a notification in my email (which got archived to a different folder) with the message below.
Is there any way we could recover that data?
Hi Sriram, Some content currently shared with you that’s owned by the cmc team on Dropbox will be permanently deleted on June 3, 2025. We’re giving you a heads up in case you’d like to save any of the content. We’ve included a CSV file for you to review that lists all content that will be deleted. Save anything you want to keep before June 3, 2025. Thanksm Walter.
