Forum Discussion

Dave_Rado's avatar
Dave_Rado
Collaborator | Level 10
2 years ago

I'm being asked to save a copy of my Excel file instead of the original file on mobile.

I have a spreadsheer in a shared Dropbox folder and I am the only person with editor access to it.   When I open it on my desktop it saves fine, but when I open it on my mobile it tries to save a...
edit
Microsoft Office
Mobile
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Dave_Rado, thanks for reaching out to us.

 

Are you using an Android or an iOS device?

 

Can you let us know exactly what you see when you open the file from the Dropbox mobile app?

 

A screenshot of the message would be helpful, if you can send us one.

 

Cheers.

  • Dave_Rado's avatar
    Dave_Rado
    Collaborator | Level 10
    2 years ago

    Hi @Hannah 

     

    Android. Screenshot here.

     

    That's when I try to save it. When I open it, it just looks like any other spreadsheet.

     

    Dave

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Would you mind attaching the screenshot to your reply, Dave? For security reasons we can't access the link above, I'm afraid.

      • Dave_Rado's avatar
        Dave_Rado
        Collaborator | Level 10
        2 years ago

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!