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Forum Discussion

Dave_Rado's avatar
Dave_Rado
Collaborator | Level 10
2 years ago

I'm being asked to save a copy of my Excel file instead of the original file on mobile.

I have a spreadsheer in a shared Dropbox folder and I am the only person with editor access to it.   When I open it on my desktop it saves fine, but when I open it on my mobile it tries to save a...
edit
Microsoft Office
Mobile
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Dave_Rado, thanks for reaching out to us.

 

Are you using an Android or an iOS device?

 

Can you let us know exactly what you see when you open the file from the Dropbox mobile app?

 

A screenshot of the message would be helpful, if you can send us one.

 

Cheers.

Dave_Rado's avatar
Dave_Rado
Collaborator | Level 10
2 years ago

Hi @Hannah 

 

Android. Screenshot here.

 

That's when I try to save it. When I open it, it just looks like any other spreadsheet.

 

Dave

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Would you mind attaching the screenshot to your reply, Dave? For security reasons we can't access the link above, I'm afraid.

    • Dave_Rado's avatar
      Dave_Rado
      Collaborator | Level 10
      2 years ago

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        I'm afraid the image isn't loading for us, Dave, it looks broken. 😕 

         

        If you're on your mobile device, I'd suggest requesting the desktop version of the site, to see the upload button to attach the screenshot.

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