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Dave_Rado's avatar
Dave_Rado
Collaborator | Level 10
2 years ago

I'm being asked to save a copy of my Excel file instead of the original file on mobile.

I have a spreadsheer in a shared Dropbox folder and I am the only person with editor access to it.   When I open it on my desktop it saves fine, but when I open it on my mobile it tries to save a...
edit
Microsoft Office
Mobile
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks, Dave, it still looks broken on our end, so perhaps we can get back to the screenshot later.

 

For now, can you let me know which Android version and which Dropbox version you're using?

 

Also, are you simply opening the file to preview it within the Dropbox app or are you opening the file with the Excel app?

Dave_Rado's avatar
Dave_Rado
Collaborator | Level 10
2 years ago
Android 8

Dropbox 392.2.2

Obviously I'm opening in Excel or rather Office - you can't edit in preview mode.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi from me too, Dave_Rado. I tested this on my end and it seems to be working properly (meaning, I’m not asked to save as a copy).

     

    Have you tried reinstalling both the Dropbox app on your mobile device so far, as well as the Microsoft Excel app? I’d like to see if that’ll make any difference. 

     

    Finally, since I’m also unable to see your screenshots above, can you make sure there’s no personal info showing (like email addresses, etc)? If there is, please hide it or remove the screenshot, so that it’s not publicly visible.

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