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Terry P.'s avatar
Terry P.
Collaborator | Level 10
2 months ago

I'm getting a message about my files being online-only when they're all available offline. Why?

Device Windows desktop PC Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 235.4.5905 Dropbox Plan Plus Plus Question or Issue Why am I getting t...
Delete
desktop
windows
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey Terry P. - thanks for posting on our Community!

Can you please send us a screenshot of the message you get and make sure to include the folder's syncing icon as well?

Thank you! 

Terry P.'s avatar
Terry P.
Collaborator | Level 10
2 months ago

Here's a screenshot, but it doesn't tell you any more than its text I gave you.

As far as I can recall, the folder had the usual icon, as shown here:

 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Thanks for the screenshot Terry P. - much appreciated.

    Can you right click on the folder and try selecting the 'make available offline' option before trying to delete it? 

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